State Farm® Insurance Agent Mario Russo
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Priscilla George
September 29, 2026
5
out of
5
rating by Priscilla George
"Very helpful! Explained everything well! We were able to get quotes on everything we needed quickly."
We responded:
"Priscilla, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our West Hartford insurance team is always here and happy to help. "
Glenda Hernandez
September 26, 2026
5
out of
5
rating by Glenda Hernandez
"Stephanie was amazing help and very understanding and honest."
We responded:
"Thank you for the 5-star review of Mario Russo’s team - we really appreciate your kind words! "
Empire Transportation
September 22, 2026
5
out of
5
rating by Empire Transportation
"Jessica was very professional and polite I’ll recommend her for any insurance services"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
jose gonzalez
September 22, 2026
5
out of
5
rating by jose gonzalez
"Had a great outstanding experience with Jessica she answered my questions and found me a great quote for my two vehicle and set me up with great coverage without any hassle , highly recommend her professional and friendly service"
We responded:
"Thank you so much for the 5 stars, Jose! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Mercedes Cruz
September 21, 2026
5
out of
5
rating by Mercedes Cruz
"Jessica was great, professional friendly and organized."
We responded:
"Mercedes, thank you for the amazing review! Our West Hartford insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Mario Russo, your State Farm Agent "
Nyasia Boyette
September 21, 2026
5
out of
5
rating by Nyasia Boyette
"Jessica was a great help with getting me established with State Farm. She was well organized with my documents, very clear and transparent on pertinent information."
We responded:
"Thank you so much for the 5-star rating, Nyasia! I truly appreciate your support and am always here if you have any questions or need anything. Feel free to reach out to my team and I anytime. - Your State Farm Agent, Mario Russo "
Stephanie Allcca-Rivera
September 1, 2026
5
out of
5
rating by Stephanie Allcca-Rivera
"Stephanie Zapata helped me out with the car insurance process, although there were some small hiccups on my end she had so much patience with me. Stephanie is for the people! She went out of her way to make sure everything was all set before I picked up my car from the dealership. I even forgot to give her some missed information for the insurance policy and she returned my call literally 2mins before her lunch break. You are the best, thank you so much Stephanie :)"
We responded:
"Hi Stephanie, thank you for the wonderful review - we truly appreciate your positive feedback. Please don’t hesitate to give us a call if any concerns arise. - State Farm Agent Mario Russo, and Team!"
Jing Zhang
August 31, 2026
5
out of
5
rating by Jing Zhang
"The customer service was excellent. Jessica is a good agent who was very helpful, patient, and professional. I really appreciate the great service!"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Mario Russo’s team. "
Nolianny Polanco
August 28, 2026
5
out of
5
rating by Nolianny Polanco
"Excelente servicio,Yosaily fue muy amable, me explicó todo claramente y estuvo dispuesta a ayudarme en todo momento. Estoy muy agradecida por la atención para obtener mi poliza de inquilino y definitivamente la recomiendo.!"
We responded:
"Gracias, Nolianny, por compartir tu experiencia con nosotros. Nos alegra saber que Yosaily pudo asistirte de manera clara y amable con tu póliza de inquilino. Si en el futuro necesitas más ayuda con tus necesidades de seguro, no dudes en contactarnos. ¡Agradecemos tu recomendación!"
Sasha .B (Sushi)
August 27, 2026
5
out of
5
rating by Sasha .B (Sushi)
"Very quick response to my email! Jessica was able to get me signed up in no time while also being able to answer any questions I had in regards to the policy. She is very understanding and I would highly recommend to others!"
We responded:
"Thank you, Sasha, for your feedback! It's great to hear that Jessica was able to assist you promptly and address all your questions. We appreciate your recommendation and are here to help with any of your insurance needs. Mario and Team!"
David Johnson
August 18, 2026
5
out of
5
rating by David Johnson
"She was extremely helpful. She is a great agent and I 1000% recommend her."
We responded:
"Thank you so much for your wonderful feedback of us here at Mario Russo’s State Farm Insurance office! We’re so glad you had a positive experience with us. Please give us a call or send us an email if we can help you with anything additional. - Mario Russo’s Insurance Team "
Andrew Odiri
August 5, 2026
5
out of
5
rating by Andrew Odiri
"Melissa, the agent I worked with, was courteous, friendly, informative and professional in assisting with an insurance policy. I would recommend her services to anyone shopping for car insurance!"
We responded:
"Thank you so much for the 5 stars, Andrew! We truly appreciate your feedback and are always happy to help whenever you need us. "
Shereene Witter
August 4, 2026
5
out of
5
rating by Shereene Witter
"Good customer service very patient"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
Irene Y
July 30, 2026
5
out of
5
rating by Irene Y
"Laura was so patient and helped me with my auto insurance, making the whole process easy for me."
We responded:
"Thank you for your feedback, Irene! We're glad to hear that Laura was able to assist you with your auto insurance and make the process smooth. If you have any more questions or need further assistance, feel free to reach out to our team."
Natalie Mendes
July 28, 2026
5
out of
5
rating by Natalie Mendes
"Jessica did a great job. Always professional, she was quietly persistent in following up on my auto insurance inquiries. She was efficient, thorough, attentive to my unique needs, patiently answering all questions. I'm fully expecting continuing great service with the Russo State Farm agency."
We responded:
"Thank you, Natalie, for your thoughtful feedback. We're delighted to hear that Jessica provided you with professional and attentive service for your auto insurance inquiries. Our team at Mario Russo - State Farm Insurance Agent is committed to maintaining the high level of service you expect, and we're here whenever you need assistance with your insurance needs."
Emma Salachi
July 25, 2026
5
out of
5
rating by Emma Salachi
"While shopping for car insurance, Jessica made the process so easy and seamless! She was very responsive and great to work with, and was able to give me a quote that was much better than other agencies I considered. I’m so glad I chose State Farm and the Mario Russo team!"
We responded:
"Thank you, Emma, for your feedback! It's great to hear that Jessica made your car insurance shopping experience easy and seamless. We're delighted that you found our quote competitive and chose the Mario Russo team for your insurance needs. If you ever have any questions or need assistance, feel free to reach out."
Ivan Serrano
July 16, 2026
5
out of
5
rating by Ivan Serrano
"My experience was excellent and pleasant would recommend to anyone."
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our West Hartford insurance team. "
Jennifer Martinez
June 17, 2026
5
out of
5
rating by Jennifer Martinez
"Jessica assisted me with my auto and renters insurance. She was patient and kind with the questions I had on comparing prices on the previous company I was with vs State Farm. Thank you for the help!"
We responded:
"Thank you so much for the 5-stars, Jennifer! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Mario Russo’s Team anytime."
Da0nE N 0n1y
June 16, 2026
5
out of
5
rating by Da0nE N 0n1y
"Jessica was so patient and great!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Mario Russo’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Melitza Velasquez
June 3, 2026
5
out of
5
rating by Melitza Velasquez
"Melissa reach out and share quotes with me which was less than I was currently getting she was very pleasan and kind most very helpful"
We responded:
"Melitza, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Mario Russo’s Team here in our West Hartford office. "
Cesar Alvarez
May 12, 2026
5
out of
5
rating by Cesar Alvarez
"Exélente servicio, te dan un buen trato y te explican muy bien de todas las pólizas. 👍"
We responded:
"Gracias, Cesar, por sus amables palabras. Nos alegra saber que nuestro servicio y explicaciones sobre las pólizas han sido de su agrado. Estamos aquí para ayudarle siempre que lo necesite. Mario Russo"
Hu Hudson
May 4, 2026
5
out of
5
rating by Hu Hudson
"Jessica, was my agent she was very knowledgeable, professional and receptive. She took her time too find receptive. She took her time review my case and came me the best price. I am pleased with service received"
We responded:
"Wow, thank you for the 5-star review, Hu! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
ravin Adhari
April 17, 2026
5
out of
5
rating by ravin Adhari
"Stephanie at State Farm provides truly outstanding service. She is friendly, knowledgeable, and always takes the time to make sure everything is clearly explained. Every time I’ve called, I’ve received straightforward answers without being transferred from one person to another, which makes the entire experience stress-free and efficient.
What really stands out is her patience and willingness to go the extra mile to help. Whether it’s answering questions about coverage or guiding me through options, she makes sure I feel confident in my decisions. It’s rare to find that level of consistency and care in customer service.
Overall, my experience with State Farm has been excellent, and having someone like Stephanie makes a big difference. I would absolutely recommend this company to others looking for reliable service and support."
We responded:
"We appreciate your review, Ravin. We are so happy that you had such a wonderful experience with Stephanie. We sincerely appreciate your business. Mario Russo and Team here in West Hartford ! "
Juan Capo
April 16, 2026
5
out of
5
rating by Juan Capo
"Melissa Zongol help me update my new address and was very professional. Thank you Melissa for your time and help. Please recognized Melissa. Employees like her are what makes companies great. She is an important part of making your organization great."
We responded:
"Thank you for the amazing review, Juan! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
lorenzettim907
April 10, 2026
5
out of
5
rating by lorenzettim907
"Stephanie was very helpful, very knowledgeable & pleasant"
We responded:
"Thanks so much for the amazing review, lorenzettim907! We really appreciate your support here in West Hartford . If you ever have any questions or need insurance assistance in the future, we are just a message away!"