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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of esteban salinas

esteban salinas

March 10, 2026

5  out of  5
rating by esteban salinas
"Muchas gracias por su atención me ayudó de una manera muy eficiente Stephanie"
We responded:
"Thank you for the 5 stars, Esteban Salinas! We appreciate it. "
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Midalina Lopez

March 6, 2026

5  out of  5
rating by Midalina Lopez
"Jessica was very responsive and took care of me right away. The most important thing in insurance is having someone you can rely on. Muchas gracias! Dios te bendiga!"
We responded:
"Thank you for your kind review of State Farm Agent Mario Russo’s Team. We appreciate it!"
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Jemila Wheatle

March 2, 2026

5  out of  5
rating by Jemila Wheatle
"Stephanie went above and beyond to ensure that the coverage that suited me. Excellent service"
We responded:
"Thank you, Jemila, for your feedback. It's great to hear that Stephanie provided excellent service and helped you find the right coverage. We appreciate your support. "
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Luis Nevarez

February 28, 2026

5  out of  5
rating by Luis Nevarez
"Abi made the entire process of adding me to a policy incredibly easy and stress-free. He was patient, knowledgeable, and explained everything clearly so I understood exactly what was covered. He handled everything quickly and professionally, and I truly felt taken care of throughout the process."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Mario Russo’s Team. "
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Miguel Reyes

February 27, 2026

5  out of  5
rating by Miguel Reyes
"Stephanie was wonderful, she went above & beyond. She gave me a good auto price!"
We responded:
"Thanks so much for the amazing review, Miguel! We really appreciate your support here in West Hartford . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Alexander Narvaez

February 26, 2026

5  out of  5
rating by Alexander Narvaez
"Abi fue muy bueno y respondió a todas mis preguntas. Fue muy paciente al explicarme mis coberturas."
We responded:
"Gracias, Alexander, por compartir tu experiencia. Nos alegra saber que Abi pudo responder a todas tus preguntas y explicarte tus coberturas con paciencia. Valoramos mucho tu confianza en nuestro equipo. "
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tangie west

February 25, 2026

5  out of  5
rating by tangie west
"Representative Abby was patient and informative. Explained my options and made me feel good about my decision."
We responded:
"Thank you so much for the 5-star rating, tangie! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Julio Figueroa contreras

February 24, 2026

5  out of  5
rating by Julio Figueroa contreras
"Yosi Muy buena atención 👏"
We responded:
"We are grateful for your 5-star review, Julio! Thanks for taking a moment to share your positive rating of State Farm Agent Mario Russo’s Team here in West Hartford . "
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Denise Corniffe

February 24, 2026

5  out of  5
rating by Denise Corniffe
"Excellent service"
We responded:
"We are grateful for your 5-star review, Denise! Thanks for taking a moment to share your positive rating of State Farm Agent Mario Russo’s Team here in West Hartford . "
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Francisco

February 20, 2026

5  out of  5
rating by Francisco
"Yosi me explico muy bien."
We responded:
"Francisco, thank you for your wonderful review of State Farm Agent Mario Russo’s Team!"
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Margaret Wright

February 19, 2026

5  out of  5
rating by Margaret Wright
"Agents are always professional and knowledgeable, and extremely friendly always a pleasant experience making special mention to Samantha at the home office💯"
We responded:
"Thank you for taking the time to leave such a great review, Margaret. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Alejandro Ramirez

February 10, 2026

5  out of  5
rating by Alejandro Ramirez
"Everything was perfect yosi"
We responded:
"Alejandro, thank you for your wonderful review of State Farm Agent Mario Russo’s Team! Alejandro, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Mario Russo’s Team! "
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Jose Sambrano

January 30, 2026

5  out of  5
rating by Jose Sambrano
"Yosi muy buena atención muy amables"
We responded:
"Jose, thank you for your wonderful review of State Farm Agent Mario Russo’s Team! Jose, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Mario Russo’s Team! "
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Luz Vargas

January 14, 2026

5  out of  5
rating by Luz Vargas
"Yozaidy muy buena en su trabajo explica excelentemente muy bien me dejo satisfecha 🙏🙏"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Mario Russo’s Team. "
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fernando chavez

January 13, 2026

5  out of  5
rating by fernando chavez
"Qué bueno es sentirte bien atendido , me encantó el ambiente de la oficina , el producto ofrecido excelente! Muchas gracias Sta.Yosaily Páez por su atención excelente! State Farm!"
We responded:
"fernando, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Mario Russo’s Team here in our West Hartford office. "
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tawanna greene

December 18, 2025

5  out of  5
rating by tawanna greene
"Very friendly and helpful"
We responded:
"Thank you, Tawanna, for your feedback! We're glad to hear that you found our team friendly and helpful. Your support means a lot to us. "
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Deni Bihorac

December 18, 2025

5  out of  5
rating by Deni Bihorac
"Abi was very helpful and answered all of my questions. He was also very good at getting back to me with any documents that I needed quickly. Abi made everything super easy!"
We responded:
"Thank you, Deni, for your feedback! We're glad to hear that Abi was able to assist you efficiently and make the process smooth. Your satisfaction is important to us. "
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Robel Rivera

December 3, 2025

5  out of  5
rating by Robel Rivera
"Thanks to Stephanie the service was fast and friendly."
We responded:
"This is what we strive for every single day. Thank you for your review and the excellent rating!"
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Jesse M

November 14, 2025

5  out of  5
rating by Jesse M
"Lindsay was absolutely amazing one quick phone call to her saved me a ton of money. Purchasing insurance through her was painless And speaking to her on the phone brightened my day she is a rose in a field of daisies"
We responded:
"Thank you, Jesse, for your kind words about Lindsay. It's great to hear that she made the process smooth and enjoyable for you. We appreciate your feedback and look forward to assisting you in the future. Take care!"
Profile photo of Sebastian Kozikowski

Sebastian Kozikowski

October 28, 2025

1  out of  5
rating by Sebastian Kozikowski
"Very poor communication and the worst experience I’ve had with insurance in my 15 years of driving."
We responded:
"Dear Sebastian, Thank you for your feedback. We strive to provide excellent service to all our customers and regret that your experience was not satisfactory. If you'd like to discuss your account including reinstatements, prior insurance requirements, how we could provide proof of any mailed legal notices, or any concerns further, please feel free to reach out directly to me. Best regards, Mario Russo 8602320016"
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princess reid

October 24, 2025

5  out of  5
rating by princess reid
"I just spoke to Stephanie and I was very satisfied with all the offers she introduced me to . Thank you Stephanie you make my day"
We responded:
"Thank you, Princess Reid, for your kind words about your experience with Stephanie. It's great to hear that she was able to assist you with the offers. We appreciate your feedback and look forward to serving you again."
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Allyson Duncan

October 21, 2025

5  out of  5
rating by Allyson Duncan
"Loveee Stephanie, brought me down from $450 per month with one insurance, to $200 a month including life and health insurance with state farm! Shes a miracle worker"
We responded:
"Thank you, Allyson, for your kind words about Stephanie! It's great to hear she was able to help you find a plan that fits your needs and budget. We appreciate your trust in us. "
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Patricia Harrison

October 10, 2025

5  out of  5
rating by Patricia Harrison
"I give five star . Very helpful polite & professional pleasant."
We responded:
"Patricia, we appreciate your support more than words can say! Thank you for choosing us—we’re lucky to have customers like you!"
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Lorraine Perry

October 2, 2025

5  out of  5
rating by Lorraine Perry
"Stephanie was amazing i called to get renters insurance I didn't understand the process but she took the time to explain everything clearly and she answered all my questions gracefully and she was very polite"
We responded:
"Thank you, Lorraine, for your kind words about Stephanie. It's great to hear she was able to assist you with your renters insurance questions. We appreciate your feedback and look forward to serving you again."
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Robin Charland

October 1, 2025

5  out of  5
rating by Robin Charland
"She was a very pleasantly nice lady to work with"
We responded:
"Your review put a smile on our faces, Robin! We’re so happy we could help—thanks for trusting us with your insurance needs! "